Privacy Policy

Effective date: January 12, 2025

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Privacy Policy for Kaiser Language Coaching

Last Updated: January 12, 2025

At Kaiser Language Coaching ("we," "our," "us"), we value the privacy of our clients and visitors. This Privacy Policy outlines the types of information we collect, how we use and protect it, and the options you have regarding your personal information. By accessing or using our website www.kaiserlanguagecoaching.com (the "Site") and the services we offer (the "Services"), you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

This Privacy Policy applies to all visitors, users, and others who access or use the Services, and it complies with applicable privacy laws, including the laws of the State of Michigan, United States.

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  1. Information We Collect

We collect personal information from users when they interact with our Site or engage with our Services. The types of information we may collect include:

  • Personal Identifiable Information (PII): This may include your name, email address, phone number, postal address, billing information, and other details necessary to provide our services.
  • Account Information: If you create an account, we collect the information necessary to manage your account and facilitate coaching sessions, such as username, password, and preferences.
  • Payment Information: We collect payment details (credit card numbers, PayPal, or other payment methods) when you make a purchase or booking, processed securely through our payment processors.
  • Communication Data: If you contact us via email, phone, or social media, we may collect the content of those communications.
  • Usage Data: We automatically collect certain information about how you interact with our Site and Services, such as IP addresses, browser type, operating system, and usage patterns. This is collected through cookies or other tracking technologies.

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  1. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: We use your personal information to deliver language coaching services, schedule sessions, process payments, and communicate with you regarding your coaching progress and bookings.
  • To Improve Our Services: Usage data helps us analyze how visitors interact with our Site, which allows us to improve the design, functionality, and user experience.
  • To Communicate: We may send you updates, newsletters, marketing communications, and promotional offers related to our Services, unless you opt out of receiving such communications.
  • For Administrative Purposes: We may use your information to manage your account, resolve issues, and handle technical or customer service inquiries.
  • Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to enforce our Terms of Use & Conditions.

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  1. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

  • Service Providers: We may share your personal information with third-party companies that help us operate the Site and provide our Services, such as payment processors, customer support services, email marketing providers, and other vendors. These third parties are obligated to keep your information confidential and use it only for the purposes of performing services for us.
  • Legal Compliance: We may disclose your personal information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring party, but we will notify you of such changes via email or through a prominent notice on our Site.

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  1. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that allow us to remember your preferences and provide personalized content.

  • Essential Cookies: These cookies are necessary for the basic functionality of our Site, such as maintaining session states and enabling secure transactions.
  • Analytics and Performance Cookies: These cookies help us analyze user behavior and improve our Siteā€™s performance. We use tools like Google Analytics to track how visitors engage with our Site.
  • Advertising and Marketing Cookies: These cookies may be used to deliver targeted ads based on your behavior on our Site or other websites. You can opt-out of targeted advertising using the tools provided by the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI).

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of the Site.

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  1. Data Security

We take the security of your personal information seriously and implement reasonable physical, electronic, and procedural safeguards to protect it. These measures include encryption, secure payment processing, and restricted access to sensitive data. However, please be aware that no data transmission or storage system can be guaranteed 100% secure, and we cannot ensure the absolute security of your information.

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  1. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may update or correct inaccurate information in your account.
  • Deletion: You may request the deletion of your personal information, subject to certain legal and contractual obligations.
  • Opt-out of Marketing Communications: You can opt-out of receiving marketing emails from us by clicking the "unsubscribe" link in any email we send, or by contacting us directly at [email protected].
  • Data Portability: In certain circumstances, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below.

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  1. Retention of Your Data

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

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  1. Childrenā€™s Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected personal information from a minor, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a minor, please contact us immediately.

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  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy on our Site, and the date of the most recent update will be noted at the top of this page.

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  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Kaiser Language Coaching
Email: [email protected]

By using our Site or Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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